FAQ
Orders
Can I change my address?
Yes, if you need to update your address BEFORE your shipping label has been created, please email us at TOBBBORDERS@gmail.com
Once a shipping label has been created, address changes can no longer be made.
An address change post is ALWAYS made on Instagram, FaceBook and Discord. It is the buyers responsibility to check for change close dates as the shipping window begins to arrive.
If you request a change of address after the close date we can not guarantee the update will be made.
If you have MULTIPLE orders that need updated, include ALL order numbers you want adjusted.
We do NOT allow shipping to a new address if you sold your book before it shipped. It needs to arrive to the original buyer for inspection, or replacement warranty is VOID
Addresses can only be changed to the same country.
Can I cancel my order?
No, all sales/preorders are final. Please be aware of this before making your purchase. Any chargebacks will result in all orders being cancelled and banned from future purchases.
Do you accept returns or exchanges?
No, all sales are final. Damages are the only exception. Please see our damaged policy for further details.
My package was returned to sender?
In the circumstance where the package is sent back to us after the customer is notified by the post office to pickup, the customer will be responsible for the expenses associated with reshipment. Refunds will not be provided. No refunds will be provided for declined packages.
My box was lost or stolen, what do I do?
We are not responsible for lost or stolen packages. In case of a lost or stolen package, it is recommended to immediately contact the postal service provider for further instructions.
We ship via Ground Advantage for USPS, all packages carry insurance, including international USPS AND UPS
My Item is damaged?
Please inspect your order upon arrival. Any claims for damaged or missing items must be submitted within 7 days of delivery.
Each case is evaluated individually, please be sure to check our return/replacement policy prior to emailing.
What qualifies as damage?
-Severely dented/crushed corners
-Broken or crushed spine
-Deep very noticeable scratches on the cover/spine.
-Ripped or severely bent pages that affect the readability of the book.
-Heavily damaged or missing foil or gloss
What does not qualify as damaged:
-Light scratches
-Small dings/dents
-Slightly dented corners
-Wavy pages
-Lightly torn pages that does NOT affect readability
-Slight misaligned foil or gloss
All damage and missing item claims are reviewed on a case by case basis. Proof of purchase and damages are required.
All items must be returned before a replacement is sent. We'll provide a return shipping label via email as a one-time courtesy. If you can't print and use the label, you'll be responsible for the return shipping cost. Buyer is responsible for shipping cost BACK to them. Email us at TOBBBHELP@gmail.com
Shipping
International shipping rates are determined by the carriers. Unfortunately, we cannot control those costs. THIS EXCLUDES EU; unfortunately at this time we are unable to ship to the EU.
Please be aware that as the buyer, you are responsible for any import fees, VAT fees, conversion fees. Declining the package for these charges will not result in a refund from us.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
What about shipping updates?
You can find current shipping updates below, along with our public platforms.
All preorders are currently estimated for a shipping time of 18-20 weeks.
Once your label is printed, you will receive an email with tracking. Allow up to a week for the tracking to update. If no update after 2 weeks, contact us via email so we can look into it.
If delays are to occur, we will make a notice on our public social media platforms.
Current Production & Shipping Updates (10/27/2026)
💙The Reaper - FULLY SHIPPED
💚Dirty Martini - FULLY SHIPPED
💙Hold Me Under - FULLY SHIPPED
💚Craving the Chase - FULLY SHIPPED
💙Bend Him Break Him - FULLY SHIPPED
💚Sin Bin - FULLY SHIPPED
💙Merry & Mine - FULLY SHIPPED
💚Overstock - FULLY SHIPPED
💙AK Blythe - FULLY SHIPPED
Red Zone - FULLY SHIPPED
Birthday Box - FULLY SHIPPED
Sweet - FULLY SHIPPED
MateHub Legend - FULLY SHIPPED
Step in the Zone - 50% shipped
Riley Nash - FULLY SHIPPED
Our Rogue Fates - FULLY SHIPPED
Ricochet - SOLD OUT - shipping in November
Finn - SOLD OUT - printing
Pit Stop - sale closed 8/10 - printing
The Cult - sale closed 8/31 - files submitted
Grave Dissonance - sale closed 8/31 - files submitted
Pretty Boy & Lover Boy - SOLD OUT - finalizing files
Deviant - sale closed 10/2 - finalizing files
Safe & What Death Forgets - invites 10/5
Do you ship overseas?
Yes, we ship all over the world except the EU. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry? Email us at TOBBBORDERS@gmail.com